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Use your own domain (e.g., insights.yourcompany.com) to access Surfacd with your branding.

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Overview

Custom domains allow your team to access Surfacd at a URL you control, such as:
  • insights.yourcompany.com
  • ai-analytics.yourcompany.com
This provides a seamless, branded experience for your team and stakeholders.
Contact your account manager to enable this feature.

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How It Works

  1. You choose a subdomain on your domain (e.g., insights.yourcompany.com)
  2. You add a DNS record pointing to our service
  3. We automatically provision an SSL certificate
  4. Your team accesses Surfacd at your custom URL
Your existing team subdomain (e.g., yourteam.surfacd.com) continues to work alongside your custom domain.

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Setup Instructions

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Step 1: Choose Your Domain

Pick a subdomain you’d like to use. Common choices:
  • insights.yourcompany.com
  • surfacd.yourcompany.com
  • ai.yourcompany.com
  • visibility.yourcompany.com
You must use a subdomain (e.g., insights.yourcompany.com), not your root domain (yourcompany.com).

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Step 2: Request Custom Domain

Contact your Surfacd account manager or support team with your desired domain. They will register it in our system.

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Step 3: Add DNS Record

Add a CNAME record in your DNS provider:
TypeNameTarget
CNAMEinsights (or your chosen subdomain)custom.surfacd.com
  1. Go to your domain’s DNS settings
  2. Click Add Record
  3. Select CNAME as the type
  4. Enter your subdomain name (e.g., insights)
  5. Enter custom.surfacd.com as the target
  6. Disable the proxy (grey cloud) - this is important
  7. Click Save

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Step 4: Wait for Verification

After adding the DNS record:
  1. DNS propagation takes 5 minutes to 48 hours (usually under 1 hour)
  2. SSL certificate is automatically provisioned
  3. Your administrator will confirm when the domain is active

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Step 5: Access Your Custom Domain

Once active, visit your custom domain (e.g., https://insights.yourcompany.com).
You’ll need to log in again on your custom domain. Sessions are separate between domains for security.

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Troubleshooting

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Domain Shows “Pending”

The DNS record hasn’t been detected yet. Check that:
  • The CNAME record is correctly configured
  • You’re using a subdomain, not the root domain
  • DNS has had time to propagate (wait up to 1 hour)
  • If using Cloudflare, the proxy is disabled (grey cloud)

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SSL Certificate Error

SSL certificates are provisioned automatically. If you see certificate errors:
  • Wait 15-30 minutes for the certificate to be issued
  • Ensure no CAA records are blocking certificate issuance
  • Contact your administrator if issues persist

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Can’t Log In

If you’re redirected back to the login page:
  • Clear your browser cookies for the domain
  • Ensure you’re a member of the team that owns the custom domain
  • Try using an incognito/private browser window

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FAQ

No, custom domains must be subdomains (e.g., insights.yourcompany.com). Root domains (yourcompany.com) are not supported due to DNS limitations with CNAME records.
No, your existing team subdomain (e.g., yourteam.surfacd.com) continues to work. You can use both.
No, both domains access the same team and data. Only the login session is separate for security.
Yes, contact your administrator to update your custom domain. Note that any bookmarks or shared links to the old domain will stop working.
No, SSL certificates are automatically renewed before expiration.

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Need Help?

Contact your Surfacd administrator or reach out to our support team at [email protected].